Showing posts with label Forbes. Show all posts
Showing posts with label Forbes. Show all posts

Sunday, July 13, 2014

Twitter Engagement Study: Top Apps, Content Sources & Profiles Among Search Marketers

The search marketing community is one that can be defined by the topics we write about and share with our colleagues. In its latest report, “How Search Marketers Engage on Twitter,” social insights company Leadtail looked at 521 U.S. search marketers (SEMs) on Twitter to discover what topics they talked about, which content they consumed and shared, and what publications and people were the most influential in the Twittersphere.
When it comes to sharing content on Twitter, SEMs preferred their desktop tools over mobile. According to the data, 80 percent used the Twitter.com website to share. 
social-sharing-types
SEM industry sites and content were the most shared amongst search marketers at 58 percent, while mainstream media was shared 29 percent of the time. 
types-content-shared
The most-shared mainstream media included content from Forbes, The New York Times and The Wall Street Journal, to name a few.
most-shared-mainstream-pubs
Most popular industry sources for content included Search Engine Land, Search Engine Watch and Marketing Land.
most-shared-industry-pubs
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Friday, July 11, 2014

Uber to Airbnb: what can B2B learn from the prosumer model?

Piggy-back on consumer habits

Uber Garage is the innovation lab of Uber, the private hire car app.
The Garage came up with UberRUSH in April 2014, a courier service based on the same principles of private hire.
uber rush
One of the obvious plus points for UberRUSH as it faces competition in New York is the number of users already familiar with the Uber interface.
The RUSH services sits on another tab in the app, making it instantly familiar to a large swathe of users.
The lesson for B2B companies is that a service should treat business prospects as consumers, not as prospects to add to a marketing funnel.
Mirror consumer facing interfaces, make the UX as familiar as possible, and allow me to do everything quickly without making a phone call.
how rush works

Treat business customers with consumer levels of respect

Traditionally, B2B has been less transparent than B2C. Whether it be pricing or promises. That’s perhaps to be expected when talking about service propositions.
But increasingly corporate and consumer are merging thanks to increases in subscription based services on the consumer side and the decline of on-premise on the business side.
What this means in B2B is that talking to customers in a frank manner is advantageous.
Here’s a tiny and simple example from UberRUSH. Pricing is transparent, too, as opposed to many couriers that agree on a rate.
uberrush website copy

Understand consumer trends in the workplace

A more relaxed or flexible corporate environment is also shown in travel. Airbnb is looking to push into the business and hospitality markets.
Forbes reported that Concur, a corporate tool for expense and travel management, has seen an uptick in vacation rentals now surfacing on expense reports.
Whether it be buying Apple TVs for meeting rooms, or a grocery run from a supermarket, there are likely businesses using your consumer services without you knowing it.
airbnb

Shout about the good things you do

Branding is something that B2C companies are traditionally better at than B2B, as so much of B2C depends on first impressions and relationships are more fleeting.
Shouting about the good things your company does can be done as part of this positioning. It’s not a cheap tactic, it’s merely an extension of that consumer facing mentality.
Look at the below. UberRUSH does a great thing for charity. It should make this apparent and does. Yes, there may not be a direct business benefit to the business customer (aside from meeting CSR goals) but appealing to the person in procurement and their values is a happy side effect of merely talking about this kind of activity. It’s what companies like Unilever, with its Project Sunlight, do all the time.
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Saturday, October 20, 2012

6 Social Media Tips for B2B Merchants

Image representing LinkedIn as depicted in Cru...


Social networks such as Twitter and LinkedIn allow consumers to quickly comment on and share products and services. In an article featured in the October/November 2012 issue of Multichannel Merchant, Briteskies managing director of IT services William Onion says B2B marketers can and should take advantage of these free tools in order to reach a greater, better targeted audience.
But according to MCM Outlook 2012-13, B2B merchants have not adopted social media at the same pace as its B2C counterparts – 83.1% of the B2C respondents said they market through social media, compared to just 66% of B2B respondents.
Social media offers both a 1-to-1 relationship between the brand and the customer, and a community a customer can reach out to for guidance when he or she is looking to make a purchase. So as this infographic from Ecreative Internet Marketing points out, merchants need to make their presence in social media known.
Here are six things B2B merchants that are looking to get started with social media (or are looking to grow your social media presence) can do:
Use Twitter to converse with the target community

As Brad Shorr points out in this post at B2B Insights, “paying attention could help you sell them additional items, earn referrals, and build relationships” with your audience. Shorr also recommends you don’t use Twitter solely as a channel to pump out links to your content. What you share on Twitter should be interesting, or you’ll be ignored.

Think about Instagram

Instagram is a mostly mobile platform and it’s great for connecting with individuals or other businesses that may be in need of your service, writes Erica Bell in this article on the website of Komarteting Associates. Bell writes that when using this social media channel for B2B marketing, it’s important to keep in mind that your images are about visually influencing prospects. Since Instagram is a visual social media, Bell recommends B2B merchants use it to show off products and to give your staff some personality.

Join LinkedIn Groups

Actually, don’t just join LinkedIn groups that are relevant to your industry, as suggested by Ken Krogue in this article he contributed to Forbes. You need to be a part of the conversation, and you need to listen to what your potential customers are saying. The same thing applies if you start a group: Listen and learn, but as mentioned above, don’t spam group members with links and sales pitches.

Use Facebook ads to drive likes

Claire Jarrett, CEO of Marketing By Web, says bringing Facebook users to your Facebook page is cheaper than bringing them back to your own website. “… it's what Facebook wants you to do, keeping them on their site,” Jarrett wrote in a post at Tech & Science.

Pinterest is good for B2B
But if you are going to use Pinterest, it’s important to commit yourself to the time it takes to create a breadth of compelling content, blogs Heather Sundell, marketing manager of The Search Agents. However, as DMA 2012 speakers Orli LeWinter, director of social strategy at 360i and Sharad Veram, CEO and cofounder of Pinfluencer pointed out during their session on Pinterest, “The absolute worst mistake you can make is creating a graveyard of boards… It could very much hurt your brand to have customers find your halfhearted account.”

Google+ is not a wasteland
Why do we say that? Because it’s pretty safe to say that if industry evangelist Guy Kawasaki writes a book about Google+, then the social media channel is about the be big. 





Saturday, August 11, 2012

Why Businesses Should Encourage Social Media Managers to Unplug

Image representing iPad as depicted in CrunchBase


In a recent article with Forbes, writer Kashmir Hill wrote about how technology, whether you like or it not, is indeed changing us. It’s an addiction and one that Hill discusses in frank terms as to “making us fat, making us unhealthy, making us depressed, making us lonely, making us narcissistic, and making us waste time worrying about whether it’s making us fat, unhealthy, depressed, narcissistic and/or lonely.”
Like any good addict though, we can’t give up our iDealer and keep coming back for more. For many businesses that don’t have the time to properly indulge in the daily dose of nonstop Tweeting and status updating, the role is passed off to the company social media department. Expected to constantly be in the loop, on the latest trending hashtag and checking in on Foursquare first thing upon destination arrival, social media managers are given the most responsibility in representing a company’s online presence in addition to their own outside of work, which is expected to be just as gregarious and entertaining.
Forever being logged in has its adverse effects that settle in after some time. Burning out, settling into a routine that stifles creativity, and even stressful tolls taken on your physical self can easily take an innovative and fresh position and turn it into something mechanical all too soon. There’s something to be said about businesses that encourage their social media departments to unplug after hours and even during working hours (yes, I said it).
Though not all social media teams are created the same, logging off for awhile has a series of advantages brought back to the table, many of which work to keep the love for the position well and alive.
Physically, It’s Good for You
Your eyes were not meant to stare into a computer screen for hours upon hours each and every single day, nor are your hands supposed to be constantly typing nonstop. If you unplug for any one reason, do it for your physical self. Stand up and stretch, walk around, go outside, and make the moment last for at least 15 minutes before heading back. Outside of work, try to avoid taking your electronics everywhere with you – do you really need to take your iPad to the gym or the dentist? They can’t help you there!
Avoid Routine
There is a wealth of interesting and incredible blogs to be found online and yet social media departments face a danger in falling into a daily routine by visiting the same websites over and over again each day. Falling into a site routine can set the par for the course of how the rest of the day flows, especially if it’s the slow dog days of summer where neither the weather nor the news online is particularly motivating. Try subscribing to different newsletters and visiting at least one new blog a day to keep ideas fresh and current.
The Manager Sets the Standard
Proper social media departments don’t run smoothly unless the manager themselves is fully invested in the work that they do and the work that the team produces. Managers have to understand how to motivate and encourage both interns and employees alike. They also have to know whenever enough is enough and their own batteries are slowly dying. By unplugging for a bit, a manager is actually doing more good for a business than harm in creating content that didn’t have a whole lot of oomph going for it. Taking a break allows them to rest, recharge, and come back with bigger and better ideas than ever before.
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