Email became a powerful tool for individual and small group communication because of its Inbox which has served as a user’s task list and its folders as a filing system. The Inbox has been one single place to keep abreast of daily business activities.
A huge amount of valuable company knowledge is locked up in emails, sequestered as silo-ed “dark-matter” and inaccessible to other employees. When someone leaves the company, this information can become frozen and disappear from its knowledge bank.
As the ground changes in businesses communication, email’s current form as a stand-alone application appears inadequate, inefficient and destined to change.
