Showing posts with label Social network. Show all posts
Showing posts with label Social network. Show all posts

Tuesday, July 1, 2014

Bing Adds New Twitter-Based Search Features

twitter icon 9a
As part of Bing’s partnership with Twitter, it is adding some new search features in order to help searchers more easily find relevant information on the social media platform.
The search works like an algorithm, using a variety of signals including retweets, freshness, verified status, and tweet quality, in order to display relevant tweets in the search results. This is a lot more intuitive than Twitter’s own search, where everything is time-based, although there is the option to search for "top" or "all" tweets, as well as display the search results based on only those you follow and those near you.
In Bing, when you search for a hashtag, it will display relevant tweets right in the search results with a small Twitter icon next to them. The results will show the tweet, who tweeted it, and how long ago it was tweeted, along with any relevant media included in the tweet, such as a link to a video with a small accompanying image.
You can also now search for people via their Twitter handle - do a search for @name and it will bring up relevant Twitter accounts. It does appear that the Twitter accounts must be either verified or have a high number of followers in order to be displayed in the drop-down when the user is searching for a username with the @.
When searching for a handle, Bing will also display whether the user is verified or not, which can help those who are trying to find a well-known person’s Twitter account, especially for those that have multiple fan Twitter accounts or parody accounts.
Bing is also now including popular content tweeted about a particular person in its search results, showing the content that is most-shared under a "Tweeted About" section in the results.

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Monday, June 30, 2014

How to Bring Great Customer Service Online

Customer Service Online Practices
Having great online customer service is crucial in this day and age. Having great offline customer service is simply not enough to effectively own your customer relationship management.
How do you bring this excellent customer service you may have offline on to your online presence? Here are some tips to get you started:
1) A quick response rate:
If your customers are asking a question or asking for support, they expect you to respond, and in a reasonable time. To build a great relationship online with your customers, it simply starts with this.
Make sure to have someone monitoring your platforms at least throughout regular business hours, and if you are a larger company, make sure you tell your customers when you’re signing off for the night. This way they know when to expect service.
2) Show them that you care:
This is one of the most important aspects to customer service in general, even online! All customers want to know is that you care about them and care about what they have to say.
Listen to them, and provide the support and help that you can, and respond to them even when they aren’t complaining or seeking help. Interacting with your community goes a long way.
3) Help where people are asking:
When someone reaches out to you on Twitter, they don’t want to have to go email you or phone you. They expect to receive help and support right on Twitter. Obviously sometimes this is hard to do because of the 140 character constraints of Twitter, but try your best to do this as often as possible.
The beautiful thing about social media is that it allows for easy and quick service. Customers expect this, and if they wanted service via the phone, they would have called you first!
4) Separate your support feed:
This will not apply for everyone. It is great to have your support right on your Twitter page, but some companies that deal with a lot of support, may want to consider splitting up their support feed with their regular feed.
There’s nothing more annoying then visiting a Twitter page and the entire feed being filled with support responses. If you are a company that frequently uses your social feeds for support, consider having two. For example: Hootsuite has their regular Twitter and then Hootsuite Help.
5) Seek out conversations:
Sometimes people are talking about you and just not directly tagging you. Search for the conversations happening surrounding your brand or product line, and join in on the conversation, as you feel appropriate. Also, seek out people that may be spelling your brand, or products incorrectly. Often, people may make mistakes when tagging you or talking about you. Always be seeking out these people as well, because you don’t want their queries to go unnoticed.
These are just some of many useful tips to get you started with developing a great customer service online via your social media platforms. Start thinking about what makes your offline customer service so great, and try and implement that online. This way you’re covering customer service from all levels.
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Saturday, June 21, 2014

Facebook gives users the tools to remove ads based on topic

Facebook is about to launch a new ad preferences tool that will allow users to block ads by excluding specific topics. They say this will makes ads “better” because the viewer will have control over what they see and what they don’t. They say they’re making this option available because “soon” they won’t just be monitoring what you do on Facebook, they’ll also be including data from “some of the websites and apps you use.”
In case you didn’t know that your movements on the web turn into marketing fodder,Facebook has a detailed explanation of how this works:
Let’s say that you’re thinking about buying a new TV, and you start researching TVs on the web and in mobile apps. We may show you ads for deals on a TV to help you get the best price or other brands to consider. And because we think you’re interested in electronics, we may show you ads for other electronics in the future, like speakers or a game console to go with your new TV.
If you don’t want this to happen, you can stop those electronic messages with a series of steps that I can’t imagine anyone will actually take.
When you see an ad you don’t like, click on it to get an option menu:
ad-preferences-screenshot
From here, you can choose “Why am I seeing this?”  This leads you to another screen with a long explanation about how you did things related to (INSERT TOPIC) on Facebook and so now we assume you like things related to (INSERT SAME TOPIC). If you don’t really like (INSERT SAME TOPIC) and you hit those pages by accident or have decided that you’re no longer into (INSERT SAME TOPIC) you can remove this topic from your ad preference list and we won’t show you these ads again. . . probably. . . maybe.
Because you gotta figure there’s a lot of crossover. I might say no to Televisions but then I visit the Best Buy Facebook page and that puts me on the “Home Theater” list. Really, how detailed is this list?
I also have to laugh at the menu option that says “This ad is useful”. Does anyone actually take the time to stop and mark an ad as useful so they can see more of them in the future?
Okay, I understand that this is Facebook protecting itself from the wrath of privacy advocates and consumer protection groups. But will people actually turn off ads based on topic? Don’t track button – I understand that. It’s one choice – don’t follow me on the web. This multiple choice option, I don’t understand. I know some people are going to say it’s because I’m a marketer, but I’m a social media user, too. If I’m not interested in an ad, I just skip over it. Not hard.
Bottom line for advertisers, if a Facebook user goes through all these steps to block your ad, they weren’t going to buy from you in the first place, so blocking saves you time and money. Looking at it that way, the new ad preference tool really does make ads better for everyone.

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Tuesday, June 17, 2014

Add Fuel to Your Social Media Marketing with Content Curation

If your company does not practice content curation, your social media presence is likely overly brand-focused.  Making your social media marketing all about your brand is a major faux pas; it runs
social-media-marketing-content-curation
contrary to the ethos of community-based social media—where authentic engagement and an active exchange of ideas are de rigueur. You should refrain from being overly “salesy” in your social media marketing.  Your social networks hold more value than simply acting as content distribution channels. Direct sales solicitation is not welcome on social media, and your social audience will indeed unfollow and unlike you for interruptive messaging.  Only talking about yourself and sharing your own content is not social. Ensure that your social media marketing is not off-putting by offering value with high-quality content curation.

Content curation can significantly broaden your social audience. To leverage the power of content curation, you must seek out, find, curate and share highly relevant, industry-leading content across your social networks—including Facebook, Twitter, Google+ and LinkedIn at a minimum.  High-quality content curation is valuable to others and can ramp up your social lead generation. 
There is an art to discovering, organizing, and sharing the most relevant and highly shareable content that is custom-tailored to your target audience on a regular basis.  Although there is certainly no shortage of online content, unfortunately, a lot of it is repetitive and of poor quality.  The trick lies in sifting through all of it to find your content gems.  Strategic content curation requires sorting through the chaos to locate and selectively choose content that is high-quality, published by a trusted source, highly useful to your target audience, and conducive to your brand messaging.  Achieving this consistently can help distinguish your brand as an industry thought leader and a trusted source for great social content. 

The Content Curation Basics 

Strive to curate at least 10 pieces of content for Twitter each day.  For Facebook, LinkedIn and Google+, two is sufficient.  Always cite the author with his or her Twitter handle or Facebook, LinkedIn or Google+ page.  Your content curation should be spaced out throughout the day between 9 am and 6 pm at a minimum.  Social dashboards, such as HootSuite, can streamline the sharing of your curated content—allowing you to schedule your posts ahead of time.  You can prepare your social media updates—for all your social networks—only once per day.  Share your curated content at least Monday through Friday.  Work to build your social following and advance your social lead generation and conversion. 

The Presentation of Your Curated Content

The presentation of your curated content should really involve more than the broadcasting of titles and shrunken links.  Remember that your brand is on social media to connect with human prospects, so be human in the way you communicate with your social audience.  Winning presentation of your curated content must supply context in a friendly, targeted and transparent way.  Achieving this will strengthen your brand messaging, amplify your influence and increase your social lead generation.
Capturing and maintaining the attention of your social prospects is no small feat, as the social media landscape is a loud and chaotic place crowded by your direct competitors and other similar brands—all vying for the eyes, ears and ultimately the dollars of your prospects.  Rise above your competitors with high-value content curation that will make your prospects eager to visit your brand on social media again and again.  

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Tuesday, May 27, 2014

Why Women are the Real Power Behind Social Media [INFOGRAPHIC]

women on social media
Never underestimate of the power of a woman, especially when combined with social media. From the number of active users on a social network to the frequency of their interaction with other users and brands, women are a powerful force in the social media realm. Curious how much power women hold on social media? Take a look at the infographic below from Finances Online for some possibly surprising statistics. While it is well-known that women dominate Pinterest, they also outnumber men on four of the other top six social networks: Facebook, Instagram, Twitter, and Tumblr. However, men continue to account for the majority of LinkedIn’s users. In addition, 30% of women use social media multiple times a day, while only 26% men report using social media sites several times a day.

Sunday, May 25, 2014

6 Tips to Boost Your Twitter Conversations

1. Make Your Twitter Profile Inviting

When people are looking for your brand on Twitter, the first thing they’ll do is search for you, and check out your profile. If you want more followers, this is their first stop, so make it pop!
SpareFoot is an example of a Twitter profile done right. They’ve humanized their brand by showing employees having fun in their creative office space.
sparefoot twitter banner
 
Are your Twitter pictures and bio compelling enough to follow?
If you’re not sure, give it a quick test. Is your bio concise and clear about your brand’s purpose? Does it include keywords that flow naturally in the description? Do your background and profile picture convey the message you want associated with your brand?
You can include elements that encourage an emotional connection with any audience. What those elements are will depend on your niche.
Pro Tip: Clear out all of the clutter! Avoid using too many hashtags and don’t overdo it with links and text.

2. Add Enticing Visual Content

Ninety percent of information transferred through the brain is visual. If you want your messages to get attention, include photos and videos with your tweets as often as possible.
When Twitter added in-stream previews of images, it increased overall engagement. The more you invest in visual content, the more retweets, favorites and click-throughs you’ll see.
A study by Buffer found that tweets with images get 150% more interaction.
buffer statistics
In the example below, Sephora used calculated composition to include as much information as possible. A single picture shares a discount and product examples, as well as promotes a weekly feature.
sephora twitter image
Pro Tip: Remember that images use up about 26 of your 140 characters. Make adjustments to your tweets as necessary.

3. Keep Tweets Short and Simple

Clear messages demand simplicity.
Some businesses try to squeeze as much text as possible into their tweets. The result? Their message isn’t properly conveyed. If you waste words, you’ll probably waste followers too.
Twitter’s best practices guide cites a report by Buddy Media that found that the ideal tweet is 100 characters or fewer.
ikea vine
 
Pro Tip: Use medium-length tweets to get a 17% higher engagement rate.

4. Insert Retweetable Words

Twitter only gives you 140 characters to capture your audience’s attention and convince them to jump into your conversation. Since your audience is already overloaded with social updates, the right words can make or break that connection.
To find those power words, Dan Zarella from HubSpot analyzed the top 10,000 most retweeted tweets. He found 20 words that have the most potential for capturing your audience’s attention and turning your tweets into actions.
Pro Tip: Want to get the most out of your tweets? Add please, free, check out, how to or 10 to your tweets—those are a few of the top words Dan found to be most effective.

5. Ask Your Audience Questions

If you want to get people talking, ask them about themselves. Twitter users love to share their opinions, so why not give them a chance to express their feelings?
To keep things focused, stick to questions related to your niche. If your company sells shoes, ask your followers about the last pair of shoes they bought.
steve madden question tweet
In the example above, Steve Madden stretched that advice a little bit. They posted a question about Saturday night, but paired it with a fabulous outfit featuring their shoes. “Who’s ready for Saturday night?” gets the conversation going while highlighting the product.
No matter how big or small your audience is, thank everyone who made the effort to answer your question. Show that there are real people behind your Twitter account and address everyone personally.
Pro Tip: Keep your questions conversational. Don’t talk to your followers like a robot, but like a friend.

6. Share Curated Content

Excellent content will improve your engagement, but that doesn’t mean you have to dedicate all of your time creating it from scratch.
Collect and share interesting content from other sites with your audience. Talk about it from your point of view, apply a consistent voice and show that you’re an expert in your field.
Curated content can be just as valuable as original content. In the example below, Wells Fargo tweets out a mix of original content and valuable links from other sites. They identify with their audience’s needs and find content that addresses those needs.
wells fargo curated content tweet
Pro Tip: Share a mix of curated links and information along with original tweets to make you the go-to brand for your niche.

Some Parting Thoughts

Twitter can be a struggle for any business, big or small. Getting back to basics can help you increase your follower count and overall interactions.
One of your first steps is creating an attention-worthy profile with compelling imagery. Anyone who stumbles across it should be able to get a sense of your company’s culture and products or services.
You may feel like you need to update your stream all of the time to keep up visibility, but if you don’t have a strong message, don’t tweet. Your followers won’t pay attention if your tweets lack authenticity and power.
Instead, focus on sharing intriguing visual content and stories that spark Twitter conversations around your brand or niche.

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Saturday, May 24, 2014

Why Women are the Real Power Behind Social Media [INFOGRAPHIC]

Never underestimate of the power of a woman, especially when combined with social media. From the number of active users on a social network to the frequency of their interaction with other users and brands, women are a powerful force in the social media realm. Curious how much power women hold on social media? Take a look at the infographic below from Finances Online for some possibly surprising statistics. While it is well-known that women dominate Pinterest, they also outnumber men on four of the other top six social networks: Facebook, Instagram, Twitter, and Tumblr. However, men continue to account for the majority of LinkedIn’s users. In addition, 30% of women use social media multiple times a day, while only 26% men report using social media sites several times a day.

Women and Brands on Social Media

Why is this information important to marketers? Because women are more likely to interact with brands and in more ways then men. In particular, a higher percentage of women show support of a brand, access offers, stay current on, and comment on social media posts by brands than men. For companies, there is an opportunity to reach out to  and build relationships with female brand influencers. In addition, there is a possible opportunity  for brands to increase post engagement if more posts are tailored towards the female audience. But keep in mind posts are always dependent on the brand’s target audience and which platforms they are using.
So when you are evaluating your social media strategy, remember that women interact with brands more often and for a wider range of reasons and they consume and share news more frequently than men. Check out more interesting statistics about how women use social media below.
social media sites

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